3821 Utah St #5, San Diego, CA 92104, USA Distance: 2.95 miles
Golden Shine Cleaning Agency on the map
Terrible organization on all fronts. I'm reporting this as an owner of an apartment unit requesting a move-out cleaning job and am on the verge of pressing charges. Requested cleaning remotely, with a friend doing a before and after check with pictures. 1.) Scheduled a cleaning 1 week prior, they confirmed the cleaning, but then on the day of the cleaning they forgot about the appointment. The person who I spoke with on the phone, was not responsive during this whole ordeal. 2.) Cleaner came late even after rescheduling, on top of that, directions I gave to get into my unit weren't properly conveyed to the cleaner. 3.) Cleaner purportedly spent from 4pm to 2am cleaning a 2bedroom/2bath, 1200sqft unit, yet carpets in both bedrooms weren't properly vacuumed, showers and baths were untouched, baseboards untouched, and living room wood floors not dusted. 4.) Cleaner took items from my home that I specifically asked her not to take. She had mentioned that she would finish up the bathrooms on the second day, and blatantly lied to my face when I asked her why they still weren't clean, telling me she didn't have permission to go into my unit. Somehow, she still went into the unit that day and took a room divider. Overall, horrible, horrible company. My only explanation for the 4 stars is fake reviews.
THE CLEANERS DIDNT SHOW UP! Over a month ago I booked a cleaning for the apartment I moved out of today so that it was clean prior to my walk through today. I even gave a credit card number to hold my appointment. I was told cleaners would arrive between 8am and 9am. After 9am rolled around, I called the emergency number to notify Goldenshine no one had shown. No one picked up and I couldn't leave a voicemail. I started texting the number and about 20 mins later was called back and told they couldn't locate my reservation and that no one could clean my place. Needless to say, my landlord is very upset with me as he is having a open house this afternoon and they are taking money out of my security deposit for this. If the amount they take out is more than my $200 quote from goldenshine, I will be suing them in small claims court. Save yourself he headache and don't book this company if you have a cleaning deadline.
Nice people but terrible service. The first time I scheduled a cleaning the person forgot to come and I heard about it 2 days later. They offered me a discount because of this, but when I scheduled to have them come back, they called me back 2 times to switch the original time they said they would come. Then, they forgot to note in the system that the laundry was in a different room and coin operated, which I had told them before. So, they were unable to wash the linens, and my guest arrived an hour after they were there, to a house with soiled linens. This is totally unacceptable and I will NOT be using their service again. I highly recommend you go with someone else.
You might want to try another company. :-/ The cleaner, Chaz, used a dirty rag to wipe down almost everything in my home. I say "almost everything" because she did not clean or dust at least 50% of my small, 650sqft, condo. The cleaning products used smelled horrible and my entire home was in worse shape when she left. I contacted Golden Shine immediately upon returning home and they kindly offered to sent Chaz back to re-clean. Although Chaz seemed personable enough, I politely declined their offer. We contemplated asking for a different cleaner but opted to clean our home ourselves rather than continue the ordeal with someone else. In the end, I was discounted $25 off the cleaning and paid $50 instead of $75. I paid $50 to have someone come to my home and actually make it dirtier and smell worse. Again, you might be better off trying another company. I will say, the office staff Devon and Jazmine were very kind and a pleasure to speak with.
BEST SERVICE IN SAN DIEGO COUNTY. Cleaned my 3 bed, 2 bath condo better than I had asked for. Starting with the friendly and helpful customer service. Then the on-time personnel: well-dressed and mannered, with the right equipment and high quality cleaning products compared to what I have seen others use. The lady finished the job quicker than I had thought, and did a better job than I had expected. Things that I didn't want moved or changed around were left in their place, but clean nonetheless. All-in-all the best service one can find. I'm already recommending to my neighbors and friends. KEEP UP THE GOOD WORK GOLDEN SHINE