8971 Mira Mesa Blvd, San Diego, CA 92126, USA Distance: 13.55 miles
Magic Touch Cleaners and Alteration on the map
I’m a firm believer that customers will talk about a business if the service is awesome or if it’s horrible. Unfortunately, for Magic Touch Cleaners, and me as a customer, this is a review of the horrible kind. I’ve had several instances with them where clothes weren’t cleaned and had to be redone, but this latest screw up is a major problem. I decided to share my specific experience with you so that you’re aware of how Magic Touch Cleaners doesn’t stand behind their work nor do they feel that customer satisfaction is important to their business…especially when they burn things. About three weeks ago I dropped off the hood for my wife’s snowboarding jacket, which outlines the opening a thick SYNTHETIC FUR piece. The tag on the hood specifically reads “DRY CLEAN ONLY”. Four days later my wife picked it up, brought it home and was shocked to see the ENTIRE FUR PIECE WAS BURNED. THE WHOLE THING was burned at the edges and the fibers towards the middle were practically melted together. The thing was no longer fluffy as it should be but is now more like a big long thick cotton ball. Bottom line here is that it looks like THEY JUST THREW IT IN THE DRYER AT some point in the process and burned the freaken thing. Naturally, I took the hood back to the shop in Little Italy, Downtown to see WTH happened and how they were going to make this right. My hope at this point was to get some sort of reimbursement/compensation to cover fixing/replacing the fur piece on the hood and be done with this ordeal. I was given the run around for a couple of more days with phone tag and what not, as apparently the only person who could resolve this was the “manager”, by the name of “Nassi”, which I suspect was the owner, but who knows. Once we finally spoke and she got to see the hood she CLAIMED FEROCIOUSLY that they followed the instructions on the tag (despite the evidence of the ruined hood) and she wasn’t sure what happened. Her way of making this right was to basically offer me some ridiculously low amount of money, that wouldn’t cover anything, AND TAKE THE HOOD AS SHE NEEDED PROOF TO SOME ASSOCIATION for compensating/reimbursing a customer…..My reaction “WHAT?!?!?! NO!!! That doesn’t work.!!” She said, “Unfortunately, that’s all I can offer you and I tried to work with you but you don’t accept.” And that was that….as of 3/16/17 Naturally, I’m furious and so is my wife for her ruined jacket. So I decided to share my experience with you so that you’re aware of how Magic Touch Cleaners doesn’t stand behind their work nor do they feel that customer satisfaction is important to their business.
umm wow, this place is expensive.
They certainly do have the magic touch! (Too cheesy?) I am always impressed by their quality and level of customer service. They are always able to accomodate my quick turn-arounds. Magic Touch also does alterations (it's in the name) and that service is also FABULOUS.