1136 N Pulaski Rd, Chicago, IL 60651, USA Distance: 4.14 miles
AccessMaids Chicago Cleaning Service on the map
Great experience. They have been cleaning my house for more than 5 years now and I wouldn't call anybody else. Arrive on time, clean good, polite and I never had anything missing or broken. Really reliable. Easily change appointment date and time. Easy cancellation and available with a short notice. Never had a problem.
My stove and oven were still very dirty after the maid initially "cleaned" it and even after i pointed out to the maid where it still needed to be cleaned several times. Part of my bathroom counter was not cleaned at all. One of the maids used a dirty rag to wipe down my mohair velvet chair!.... would never use them again !!!
I've been using Access Maids for about 5 years, and they are great! They offer flexible and convenient times to choose from, and they are always on time. They do a really thorough job. I'll keep using them as long as possible!
Time to look for a new cleaning crew -- I've been using Access Maids for a number of years now. Today (11/22/16) I had an appointment for 2pm, which they ended up no-showing. After several attempts to call for an ETA, I got through the line and the gentleman indicated their system never notified them of the appointment. I made the appointment the night before (which I have done in the past), nearly 14 hours before the appointment time. Their site indicates 24/7 booking ("Online orders accepted 24/7"), and I did receive an email confirmation. When I spoke to the guy, he apologized and indicated I could reschedule for Friday (11/25/16). I needed them to come prior to Thanksgiving. He only offered a 15% discount on the rescheduling, even though their Terms of Service indicates: 9. Complaints A. You agree to inform AccessMaids Inc within 48 hours if you are dissatisfied for any reason with the Service provided. B. You agree to choose one of the next 3 available days for a free re cleaning." When asked why it wouldn't be a no charge, he stated because no one ever came out; which was the problem in the first place! Given I received a confirmation number and they were a no-show, I'd expect a better response to their customer base, particularly as a customer that has used their services for many years.
Very reliable and trustworthy. Love that they make the beds, since a back injury prohibits lifting mattresses to change sheets. Have used them for regular and deep cleanings and both have been what I'd consider average, although some teams (we get 2 maids/2 hours for our house) have really gone above and beyond. I'll continue to use them because I feel I'm getting a good value for my money.