Lost 10 of my shirts one time and 6 shirts another time. Owner was not helpful whatsoever and even had the audacity to blame me for her losing my shirts. Had to rent a car to drive to the service they outsource their cleaning to to track down my shirts. I'll add to that they destroy buttons on button down shirts with their press and do not replace them unless you ask.
I have been going here since I moved to Chicago a little over 2 years ago. I absolutely love this place. The woman who runs it is very friendly and professional and the dry cleaning is always on time and looks great. I would highly recommend this dry cleaner if you live in the area, or even if you don't!
I've been going here for 2+ years and I have never had an issue. The service is great, the prices are right and the clothes always turn out as expected - Clean and pressed perfectly! If you live in the area, this is the best place to go and get your laundry or dry cleaning done.
A Google User
I have been going here for over 2 years and have no problems. One of the best values I have been able to find in the area. Would highly recommend viva cleaning to anyone.
A Google User
I have utilized this company's drycleaning services for 3 months. I have always been kind and courteous with the employee and been satisfied with their service until today. I was picking up my drycleaning today and noticed that one of my dress shirts still had a couple of stains remaining. I asked if they could try to clean it one more time to get the stains out. The employee then proceeded to tell me that I was not welcome to come back for future drycleaning because I was "always asking them to re-clean the clothes". This is only the second time I have ever asked for this to be done and I have given them all of my drycleaning business for the past 3 months. She was also unhappy with the fact that I check my clothes when I pick them up. The employee was very rude and her tone and attitude were completely unjustified. I have lived in 5 other major cities and have never had any kind of problem with drycleaning establishments. Previous establishments never had a problem with me exercising my right to inspect my clothing to ensure that a proper job was done. They have also never had a problem with making a second attempt to clean my clothing if a stain or mark has not come out. Additionally, I have never blamed this employee or her company if they can't get a stain out. I understand that they can't be perfect or guarantee success. I tried to make that clear to the employee, but she just rudely interrupted me and wouldn't allow me to speak. I will happily take my business elsewhere since I am sure there are other drycleaners who would value a loyal and courteous customer, especially in this economy. Please tell your colleagues, friends, and fellow community members to never give their business to Viva Cleaning ever again.