1 S Dearborn St #2100, Chicago, IL 60603, USA Distance: 3.45 miles
We'll Clean on the map
Had an expired groupon, but this business wouldn't honor the cash value. Won't be returning here. Groupon: "Note: Even though your Groupon has expired, you can still redeem it at We'll Clean Auto Spa for the amount you paid for it."
Bottomline. I thought I was paying $20 for an exterior wash. It was an ok job. I had to wipe down the rear window, trunk and the wheels myself. At the cashiers window, I gave the attendant my credit card and told him an exterior wash. He asked wheel service, I said no. He swiped the card on a phone card reader. I didn't see a total (my fault for not asking). Later in the evening I got an email from my credit card company saying I had a $35 charge from Well Clean. I take responsibility, but wanted to give others a warning. Lesson learned for me. I'd rate it a $10 wash at best. I won't be back.
There is ALWAYS a line and sometimes it moves faster than others, however hand-wash places will always take longer than automatic car washes. I am a member holder and the staff is also welcoming and friendly. Jose, although he is a Manager, is always seen actively helping his employees on the floor. I have been coming here for a couple years and if you can tolerate the line, I recommend a membership if you get your car washed once a week or more. Individual hand washes can add up quickly and this place is no exception. It is expensive, but there are not a lot of places that offer unlimited hand wash memberships. In addition, they offer mini or express detailing at an additional, maybe higher cost but the couple times I have done it, I was out in under an hour.
They do not keep good records. Do not purchase pre-pay EVER. If you do not bring the receipt they will refuse service. If you live quite a distance from them like myself (45 miles +) they will make you go back and not look at their record. The manager is great guy but the regular day person in the pay booth is LAZY and does not have good records keeping!!!!! I won't go back to this place! They scammed me by refusing my pre-pay purchased detail. I would even rate it -10 if possible.
I brought my car for a wash to clean off the bug residue from a road trip. I payed $26 dollars for a car wash (it's a small car, a Kia Soul) that did not clean the bugs on my windshield or headlights. I told the manager, Jose, that the car was not clean. He came to check the spots I was talking about and he said that the car needed to be buffered or that I could pay for detail cleaning that costed above $100 dollars. I told him that it was bug residue, why would I pay for a detail cleaning. He got really upset and handed me a towel and spray bottle and said "you do it, go ahead." I asked for a refund and he said "I'm not giving a refund, call the cops if you want." DO NOT GO TO THIS PLACE!!! They do a very bad job, they are expensive, and will not treat you and your car right.