1945 S Halsted St #403, Chicago, IL 60608, USA Distance: 3.27 miles
Without A Trace Inc on the map
Con Artists at best, incompetent at worst. Seriously I took pictures of a damaged Burberry jacket and emailed them asking if they could fix it. They said they could, but they couldn't give me an estimate, so I send it in, and guess what, they charged me $18 and sent it back and said they couldn't help me. What a racket!
If you have expensive designer items DO NOT use this place. I took my Givenchy Antigona bag here to be stain guarded. When I picked it up my heart sank and I felt sick to my stomach to see that he had dulled the shiny leather, black color was staining my hands and the golden hardware turned COPPER. To make matters worse, the owner Michael reacted like a crazed lunatic to my email when I asked him why this was. He responded by calling me a "loser" in an EMAIL, yes I actually have this in WRITING. He then proceeded to write that I "was miserable with my life and taking it out on him". When I went to the store in person he continued to attack me and yell at me. He is the most unprofessional person I have ever dealt with, and has severe anger issues. In fact I was so concerned about his mental state and my welfare that I alerted the Chicago Police Department before I returned to the store to discuss the state of the purse further. The day I went I was advised to call 311 which I did, and actually had a squad car waiting for me outside the store. I also gave a formal statement to the Police department so that I would have his crazed and threatening behavior documented if anything should occur further. I immediately bought another Antigona from Neiman Marcus because I loved it so much, but you can imagine it hurt because I had not planned to drop that $2000 again unnecessarily. Michael refused to credit back even the amount I paid to stain guard the bag. This is why I have officially written my first review ever on Google. Stay AWAY from this place. They can sew things...dryclean them...but the man RUINED my Givenchy Antigona purse. If you need something done to luxury leather goods use Harry's Gold Coast. I was a fool because even though I used Harry's to re-sole my Louboutins, Valentinos, and YSLs, I guess I thought of him as strictly a shoe guy. He does everything and when I brought my ruined Givenchy bag to him, he was honest enough to say he couldn't do a thing to fix it. He was also honest enough to say "don't ever use that other place again". I have also been advised that sending luxury leather goods to the Leather Spa in NYC is another trusted option. This was told to me by Carla the womenswear director at Tom Ford when I was in NYC this last week. Wish I could travel back in time.
I have brought many sweaters in to be rewoven which they do extraordinarily well, but was surprised to learn that they do fur repairs and design updates as well. I took my hooded white mink/white leather reversible jacket in to see what they could do about the sleeves that had worn, since the rest of the jacket was in pretty good shape. A vest was the decision we reached, and after just a couple of weeks, the product was this gorgeous vest that looked amazing on either side. I had gotten estimates in the $1000+ range from furriers at Neiman Marcus and Saks, and consider my
If it were possible to leave a negative review for this company i would. Harassment, stalking, it has been a nightmare. Yesterday I took some items out of storage, where apparently at some point a moth had gotten in and eaten a series of tiny holes in a very expensive vintage item. I used google to look for a reweaver and found this place. It had a contact form for questions and since I could find no hint of pricing anywhere on the site I asked if I could take a few photos of the damaged spots and get a ballpark figure. Immediately the, as it later turns out owner, went into a hard sell wanting me to send him the items through the mail. As the items are very expensive, Malcolm Starr dress and jacket, I refused. I don't know about other people but I don't just mail off expensive items and hope that they get mailed back to me. I asked, in what i assume is a reasonable request, to have a ballpark figure before sending off. I even said that if they could just send me a few before and after photos and the amount those projects cost it would help me. No deal. Michael repeated his exact same instructions. As though he could just force me to send him a garment blindly with no idea of cost, repair time, or even if i would get my item back. I was honest with him, i told him I never do business with someone who refuses to provide examples and how much that example cost. I told him he was coming off as very shady. This is where Michael lost it, it seems you can't say no to this company. If you do they will email stalk you. He wrote me three more emails, even though I had said no. I eventually called the number on the email to ask who Michael was and was told he was the owner. I said to tell him to stop emailing me. A mistake, never let this company get your phone number. He immediately called back. I said do not call this number again, I do not wish to speak with you. They called me 3 more times in 2 minutes. Then they called me again from a blocked number 5 minutes later. I am not sure if they are going to stop. I may even have to get the police involved in this matter. Do not do business with this company. If you question them they will stalk and harass you. Do not give them your phone number, they will use it to call you over and over even after you have threatened to go to the police. They have all the earmarks of a scam operation.
A Google User
My husband had the bad luck to have someone burn a whole in his wedding suit pants at our reception. He was bemoaning the loss of a beautiful and expensive suit when I remembered from my years of hanging around costume designers that reweaving, when done right, often works on just such a problem. I luckily found Without a trace. Not only did they call me to make sure I understood what I wanted and to talk to me about the different techniques, they understood how important it was that it be wearable again. They then called again to let me know it was ready and when I went to pick it up and was running a couple minutes late of their 5:45 closing, they stayed opened a few minutes so that I could run in and grab them. I thought to myself, this is the kind of business I need to take the time to review. So here it is:Top notch service and I am pleased with the results!