9716 B, Rea Rd., Charlotte, NC 28277, USA Distance: 11.61 miles
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Absolutely worst flooring company around. Company has failed miserably to fulfill their promises and product installed is less then Fair to midland. The worst possible decision anyone can make would be to use this company. Their customer service and follow up skills are terrible. It took over 3 weeks to get a call back from Angel Mabley and left multiple messages with the General Manager Shawn Harris in their corporate office. This company promises to keep their customers satisfied and guarantees their products only on paper. In reality they do not even come close to those promises. We used them back in March 2017 and their installers installed the floor crooked and didn't float the floor properly. Now my house has been incomplete for over 2 months. They sent their certified inspector to verify these issues. And these issues were confirmed. Their offer was a discount and for me to sign a waiver and void the warranty. This is unsatisfactory. This company has just read the beginning of what's to come with their terrible practices with people's homes and the inconvenience and lack of taking ownership.
they broke the sonk pipe in my bathroom and caused it to come off wall. it was a pedestal sink. they didn't put toilet back down. they never finished the job. still waiting for them to put my quarter round down. the seams in the floor are not tight together. when I picked out the floor there was no knot holes in the sample and was told by Chris the salesman that it didn't have any. that as a big fat lie. they have been to the house three times and still not done. one day was almost 12 hours and the other two days were about eight hours total. this place is a rip off. DO NOT DO BUSINESSESWITH THEM. THEY WILL SCREW YOU OVER BIG TIME.
I had a great meeting with 50 Floor and I have to say they did a fantastic job helping me plan my new floors. I needed help deciding between carpet and hardwood in the bedrooms and they explained the pros and cons. They also explained things like "sub floors" and finishing work which was really helpful. I also like that they handle the entire process start to finish. I was very impressed.