4856 Albemarle Rd, Charlotte, NC 28205, USA Distance: 1.95 miles
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I had an absolutely horrible experience with Dici Cleaning. I needed a move out cleaning for my rental home and scheduled the cleaning about a week in advance. The manager asked me how big the house was and estimated me an "absolute maximum" of 4 hours. Come cleaning day, I was working and when I came home it was about 4 hours past the scheduled cleaning time and clearly no one had been at the house at all. I called the manager and he said that I was on the list, but his cleaning people had simply forgotten to come. This was the last day of my lease so it had to be done that day. He sent out his cleaners and when they showed up they were quite rude, laughing amongst themselves and rolling their eyes at me. I realize they did not speak English, but body language speaks louder than words. The manager came by with a small apology but was not offering to do anything to help with the severe inconvenience of just forgetting about the job. Finally, when my husband came by with some words for the manager, he offered to give us one hour free. We were happy with this. Unfortunately, when we received the bill, they claimed they had been there for 6 hours and charged us for 5 (an extra hour than their maximum estimate). Absolutely ridiculous. They were clearly completely trying to take advantage of us and handled the entire situation with a very low amount of professionalism. Infuriating experience. With all the choices in Charlotte, I would strongly recommend choosing a different Charlotte cleaning service than Dici.