5134 Shopton Road, Charlotte, NC 28278, USA Distance: 15.18 miles
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I have been bringing my clothes here for over 2 years. I have never had any issues and always received superb customer service. Shirley is just like family.
this is a great dry cleaners. Great prices on dry cleaning and alterations.excellent customers service.keep up the good work..I have use this place for three years and really like the service. In again on April 8,2015 witness a young lady going off on the manager about a wedding dress. I must say the manager really handle this situation the way I would have. She explain that on damage items they can't do because it becomes a liability to the business. She tried to over talk the manager. THEN went on to say that she would make a bad complaint against the business. I have never had as problem with this business nor staff. So sad you can't satisfied everyone especially when you go over, above.
Naomi Velez Toro
Had one of the worst "customer service" experiences here. After I left my wedding dress and husbands suit, the manager 'Denise' treated us with such an attitude. She said that in 4-5 business days it'll be ready and that they'll call me with the price to see if I want it done. Almost 2 weeks past and we had to call them several times before they can return my call and give me the price. I said to her that I was expecting a call days back and she gave me a big attitude. Not to mention I'm little and have a low voice which she easily can talk through, and she did every time. Then 3 weeks later I get a call that my dress won't be able to be cleaned because it has stains and holes. I went personally to see this and those holes look like bug-bites!!! Which I am very sure were not there before. There was one bigger hole that out of courtesy I suggested it may be a "heel" hole that maybe I didn't notice. Since my dress was kept in storage for 3 weeks there I wouldn't be surprised of the origin of those little holes in their questionable sanitary conditions. But she kept making it worse and talking down at me. I asked if we write down these things, so that they can go ahead and finish the job and she had the audacity to say that I was giving her a "hard time". This was very surprising to me because until that point I was being very patient and friendly like I usually am. After this I started to defend myself and she turned her back to me and left me talking to myself and started "humming". I was shocked at the immaturity level from this woman. Long story short, if you value your clothes and like to be treated with respect, DO NOT go to Grande Promenade Dry Cleaners.
I have been a faithful customers of this business since I moved to the North Charlotte region. There hasn't been a time that I've dropped off my clothing and I was unsatisfied. They always go above and beyond what is expected and they make sure that I, the customer, am exponentially satisfied. From the alterations to the simple dry cleaning... they never disappoint. I recognize great service and they do not deliver anything less. I recommended Grande Promenade Dry Cleaners to my friends and family and they swear by this cleaners just like myself. You will not regret going here... amazing services!!!
Very upset with service but not a confrontational person. Not personable, item was not in plastic bag, nor pressed. Actually had to get it altered again....thank goodness I tried it on before event (usually they ask you to try on at shop to make sure it fits properly). Would love to support, but will not go back!