2215 S Congress Ave, Austin, TX 78704, USA Distance: 14.57 miles
American Cleaners on the map
I dropped off 14 items and all of them have shiny marks from the press machine on the sleeves. While the price might be fantastic, it now makes sense seeing as how they treat their customers garments.
This place lost a piece of my winter coat. I tried to resolve the issue with the manager, Kevin. He laughed at me, wouldn't let me speak, talked over me, yelled at me and then hung up on me! Worst customer service ever!!!! Unbelievable!
I dropped off 5 pieces; a vest with egg on it, a white sports jacket, and a 3 piece suit. When I came back to pick it up, the egg was still mostly on the vest, the sports coat was super starched and had a distinct discoloration, and the suit (while appearing to have been properly cleaned) was ironed in a horrible fashion. This being my first time and being in a rush, I did not inspect the clothes until I had left. While I was there, the employee told me that I had been rung up incorrectly and was charged for more articles than I had brought. She corrected the amount but now I have to repay somewhere else to do the job that I paid them to do. TLDR; would not return or recommend.
Best price and best service in the neighborhood. alterations and cleaning was done precisely and inexpensive.
J. Blake Martin
Warning- do not trust this business with your clothing! American Cleaners has an ever changing staff of individuals with NO customer service skills, and the manager and owner themselves are equally unreliable, unsympathetic, and uncommunicative. They lost my brand new ($100) dress shirt, and after giving us the run- around for over 5 weeks about it, I finally have a verbal promise to send me a check for $20. "Sorry, that's our policy". Still holding my breath to see if I actually get the $20 check in the mail...
DO NOT DO BUSINESS WITH THESE PEOPLE -- THEY ARE RIP OFF ARTISTS! This is the world's worst dry cleaning business. Two months ago they lost two of my silk Tommy Bahama shirts, which retail for about $170 a piece, and they have given me the run around for the last two months, refusing to offer compensation for the loss. First they had to wait a month to see if they could find them or if the customer they gave them too would return them, then it has taken another month for them to decide that they don't want to reimburse me for the shirts because they are apparently too expensive, although I have asked for only a third of their original cost. The manager has not returned my call and the store refuses to give out the contact info for the owners. It appears that my only alternative is going to be to file suit in small claims court.