8500 Hergotz Ln, Austin, TX 78742, USA Distance: 16.33 miles
Arrow Service Center on the map
I've used Arrow for several years. Great folks doing great work. Always explain and give me practical options. Always neat clean up w/ no carpet footprints.
As I have come to expect Arrow Service recently checked and serviced my two A/C units efficiently and expertly. I have had two separate units installed in the past by Arrow and their work has been meticulous. Sarah in Lakeway
Always on time (or early), love the online scheduling, and competitively priced! What's not to like! They've done my maintenance about 4 years and I have NO complaints.
A very nice air condition service man came to my house and reset the thermostat for the air conditioning. He explained in detail which buttons could be pushed for adjusting the temperature also which buttons that should never be pushed. He was kind and very helpful.
I am 37 weeks pregnant and with out a heater right now due to a bad installation job on my air handler/ heat pump (**not done by this company). I knew I just needed an electrician to fix the problem but the home warranty company wanted to have an HVAC guy come out to say that. Well these guys were assigned. They came out for the 2 minute call I knew it would be. One man was nice and the other was dry and not so nice. They said they would call the home warranty company as soon as they left so that I didn't have to withstand another day at 41 degrees in my house with my son and pregnant self. They did not call (per my insurance company) and when my home warranty co. called them (while I was on hold) they said that they had to wait till the tech got into the office in order to say we needed an electrician. I called them to see how long that would be and the guy at the office was INSANELY rude even after I explained my situation and hung up on me after I asked if they had anymore calls before they came back to the office. They just made hundreds off a 2 min emergency rated call and have zero care for the people who made that possible. This company needs to hire someone better to answer the phone and actually care about the clients they are making money off of. Update: I was called by a manager who seemed to be very upset about my reviews. Apparently the tech I called dry earlier (also the manager who called me) was on the phone with my insurance company (after a call they had) after my call. So I give credit there and would say that maybe the office guy should learn not to give out misinformation and do it so rudely. The "dry" tech from earlier (again, apparently also a manager the very one who called me to take down the review) had zero apology for his office guy. He proceeded to tell me that the guy said I was cussing and (IMO) that I deserved to be spoken to like that. That he (the manager) was "raised better than that" that "when women talk like that" he is supposed to "walk away". So as fast as I gave him credit there is that to consider as well. I told him I would edit the review to include an update but with out and apology from himself or the man that was rude (in the office) that I would not honor his desire of "I want them (the reviews) taken down." I was even nice enough to call him back after HE called upset the first time and I was in line at the store. He apparently called to harass my husband about the reviews after I had to let him go in the store line (with the promise to call back). I guess I just called him back so that I could be demeaned even more but by the manager/dry tech this time who decided he was going to make up his own truth about what happen. He claims that he is going to find a different was to pursue this now. Nice little threat there. I am not going to be bullied by someone who claims to be a manger and acts like this. I asked for a simple apology and couldn't even get that. Hope the stress from the harassing phone calls don't make me go into early labor! Side note: you can see in MANY other yelp ratings that this office guy clearly loves to hang up on people and name call women.