1307 Hyman Ln, Austin, TX 78742, USA Distance: 19.52 miles
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I had been going to this location for months. Although, I brought in a jacket for interior alterations one week and I was told it would take a week for the alteration to be completed and I was quoted $85 for the alteration. When I called a week later to make sure the alterations had been completed, they were not and was told it would take another week to finish. Unfortunately for me, this would not do. I had planned on wearing the jacket that weekend given that it was Christmas weekend and was visiting family up north. Likewise, upon my arrival home the following week I was to move out of the area. Had I been told in the first place that it was going to take two instead of one week to complete my alterations I would have gone somewhere else. Very DISAPPOINTED. When I expressed how upset I was and my opinion of the unprofessional execution of the business to the manager, I was neither offered a discount nor was it considered to finish my alterations in a more timely fashion given my situation. In fact, there was no apology at all. Will never go to Esquire Cleaners in Lakeway again as I have never been thus treated before anywhere else.