13187 Research Blvd, Austin, TX 78729, USA Distance: 5.61 miles
Maids Around Town - Austin on the map
TERRIBLE! DO NOT USE THEM. THEY OVERCHARGE.ROUTINELY, BROKE THE CEILING FAN AND SEND OUT UNTRAINED CLEANERS. WHY DO I HAVE TO PICK A SINGLE STAR? ZERO STARS!!!!! I Can not tell enough about the POOR service (OR LACK THERE OF) from this company. I hired them for my personal home and for my Short Term Rental. I need to RELY on someone to help me so that i get A+ REVIEWS. It is instrumental to my success. To start, they ALWAYS OVERCHARGE. They said that the cleaners 'Punch-In' when they arrive at the property. I have been there at the beginning and at the end of a cleaning and they are NOT always being accurate (honest) about the times. Additionally this is a huge waste of my time having to manage the payments and then ask for a refund and then to make sure it occurred. It was imply a waste of my time. Cleaners are supposed to add value to life, not make more work. This happened almost every time. Next, they cancel on dates they are set for in-coming guests. I have a full-time job and can not miss work to spend 4+ hours doing a job that I had planned on hiring professionals for. This was enormous stress, and I had booked them for SXSW FOUR months in advance!!!!! Again, another issue for me to manage and more stress for me to make sure I had my rental covered. Not worth it. Next and my last straw with them. They sent a cleaner that didn't have any experience and was not fit to work for them. She made a bed WITHOUT the fitted sheet. I was in the house. She could have asked me for the missing item! She put the duvet cover OVER the comforter not around it like a pillowcase! It continued. I had to go late to work so that I could HELP MY CLEANER so that I could leave my home ready for renters!! And they still charge ME! THE WORST PART: She tossed the sheet into the air to make the bed and caught my ceiling fan and BENT the blade and maybe the housing. It took WEEKS before anyone came to look at the fan. They have been dragging the repair/replacement out for a month now. When I ask about it, I get excuses every time. "My manager is off and they have the contact info fpr the store" (use the notes in your outlook calendar) "we can't afford to ship the fan, we are a small company", blah blah. Don't go into business if you are not prepared to train your staff, and to pay for repairs caused by your employees, and do not try to OVERCHARGE clients. I hope this will help. I have since found an amazing team in town that sends three cleaners, they are fast, and no issues. It is hard to find good people, but they are out there.
I am a ex worker of this company and I highly recommend you don't use this service. The Houston company is a joke and the are nothing but crooks. The people looking for a maid service aren't the only ones that get screwed over by this company their maids do as well. My last check with this company was $9.07 for a 3 hour job. My highest check was a little over $100 and that was for 3-4 houses. Your maid for a 3 hour job will get maybe $34 for cleaning your house. My husband did a quote to see what the company charges compared to what I was paid and we were shocked. They gave our house a quote of close to $200. If I was the maid sent to this job I would have gotten maybe $50 for it. Half the time ot isn't even the maids its the people who schedule the jobs that are the cause of unfinished or poor work as we are given a certain amount of time on each house and are not allowed to go over that time. I have had small apartments that would only take 2 hours be 3 hours while a big house will be the same amont of hours when it should be 4 to 5 hours as 3 hours aren't enough time to get the job done the right way. I highly recommend going to a different company or finding someone who doesn't work threw a company if you want the job done right.
After using services provided by Maids Around Town for the last several months, I am now comfortable admitting that this was a terrible mistake. Of my 12 scheduled visits, 5 of which were rescheduled with less than 24 hours notice, leaving my house unsecured by needing to leave a key. On several occasions that rescheduling resulting in yet another cancellation. In one instance, a single appointment was rescheduled 3 times and was only confirmed after speaking with regional management. Clearly the service provided was unreliable, and when they did show up, the quality was average at best. When requesting a regular cleaning professional, that request seemingly goes unanswered, as only half of the visits were performed by our preferred cleaner (who changed 3 times over the course of 5 months due to the head spinning turnover rate). When issues occur, customer service and management response is extremely spotty and often times I had to initiate contact several times before being responded to. It's clear that not only the cleaners are ill prepared, but office staff is as well. We had two occasions where our belongings were damaged, both of which were responded to by offering a discounted next cleaning, as were 2 of the scheduling mishaps. To be honest the only reason we stuck with Maids Around Town for as long as we did was to make use of the discounted rates for the issues we experienced. In hind sight, that was clearly the wrong choice. Now after 5 months of wasted energy and money, I have ended my recurring business and am taking my money elsewhere, where I'm sure to receive a more positive experience. I say this with confidence, as I'm not sure it gets much worse than these folks.
I'm a lazy bachelor so I have to hire help. I scheduled Maids Around Town thru Amazon Home Services. I got a great price but even better cleaning. Josie was prompt, professional, and thorough. She is a delight! She addressed all my needs and my place is spotless. I hired her again a few months later and the she dazzled again! This time I added fridge cleaning to the job. Josie brought it back like new! I can't say enough great things about Josie and MAT. Thank you. 10/10
This service is really well priced for how thorough they are! Our 2/1 was sparkling after a 3.5 hour clean. They even vacuumed my dog's bed and unloaded my dishwasher. Also love that everything can be done online and via text. Highly recommend!