7910 Burleson Rd, Austin, TX 78744, USA Distance: 5.49 miles
Rainey St. Cleaners on the map
2 day turnaround for a suit was $14.75, reasonably priced for such a convenient location. The suit came out great, only issue is lack of tech. The owner needs to be there or else credit card transactions aren't processed.
Great, friendly staff. Quick service and reasonable prices. I can make a quick stop in while walking my dog on rainey. My go-to cleaner.
Terrible service, turnaround time was unreal and did not return all items. We were told 1 day for 7 dress shirts. After several follow up attempts and 2 weeks we finally got 5 (not 7) shirts back and they proceeded to tell us 'We're not very organized, I don't know where the rest of your order is. Sorry.' Also, in the follow up process we were told to use their online profile to track everything. We took the time to do that and like other people noted in their reviews, notes were scratched down on paper. It's a shame because this is such a great location and would be incredibly convenient.
Please never use this dry cleaner. Dropped off my items and got handwritten receipt since system was "down." Got an email a day later detailing $28.00 in charges, and listed blouses and skirts- not the suit and 3 dress shirts I dropped off. Emailed and left a voicemail to get clarification...2 business days later no response, went to the location at 6pm and was closed, even though during business hours. Call and email again.... still no response. Finally go into the store, guy tells me he will fix the wrong amount and charges me again. Guess what, no response again, charged back fees, paid $50 for $11.00 in total dry cleaning, ridiculous, unprofessional and will not recommend to anyone.
Terrible service - lost two of my husband's shirts, charged our account twice, and we haven't been able to get anyone to do a refund (let alone address the missing shirts) because no one who works there can use a computer.