9801 W Parmer Ln #2532, Austin, TX 78717, USA Distance: 14.07 miles
Xtra Maid on the map
I've used them and been very happy, the one time I was home when they cleaned it wasn't as well done, I think they simply feel more comfortable and do a super detailed job when they can have the home to them selves. And they do it fast!
I've used them weekly for a year. These women are thorough and leave it spotless. They are professionals that get the job done always. It's 3500 sq.ft. So, it's a big job. I could never get it this clean. They are flexible if I need to change the schedule or have them come early or late. Gabriel is quick to respond via email, text or phone call. Their rates are excellent. I've called around. They're super reasonable.
Just one word: AMAZING !!!!
They were supposed to be here today at noon. It's 1:33 PM and no phone call to say they will be late. I call their number and only get a VM. How the hell does Angie's List have this company on their list? Not impressed at this point.
Do not use their services. Complete shady business! I was at home during their "cleaning" services. I have a 4 bedroom 3 bath home. They cleaned the entire 1st floor. My 2nd floor has the 3 bedrooms, 2 bathrooms and a game room. They ONLY cleaned the master bed and bath room upstairs. They didn't even touch the rest of the 2nd floor (game room, 2 other bed rooms, 1 bathroom). And I don't mean they didn't clean and I wasn't satisfied-they seriously didn't touch the remainder of the 2nd floor. I'm confused bc I thought I paid for an entire house clean?! Dog hair/dust all throughout the 2nd story floors, bath rooms untouched, not even the trash was taken out. Didn't even go into the 2 bedrooms to dust or sweep--NOTHING. The girls told me they were "done" and were about to leave. Finding this odd bc every cleaning service I've had experience with usually let you inspect the house first before they leave to make sure you're satisfied. Nope not this company! I told them to wait and I pointed out the untouched 2nd floor and they told me in their broken English "we're done, everything is clean". So I emailed and called Gabriel the owner and sent pictures of what wasn't done. I gave him a week to respond but nothing. This company asks for payment BEFORE they start cleaning and now I know why. They get your money and don't even clean the entire house. The fact that the owner is okay with his maids not cleaning the entire house show what a shady business this is. I have never had a cleaning service NOT go into rooms to clean! I have attached pictures of all the rooms the maids didn't go into. Sometimes you have a situation where you may not get a room cleaned the way you like-but to have the maids not even clean an inch of a few rooms (basically half of your house) should be illegal and this company shouldn't be allowed to even be in business. See the pictures and you'll see how they didn't even bother after they got their money. The owner Gabriel received these pictures and my complaint and still not a word back from him-beware and stay away!