11410 West Rd, Houston, TX 77065, USA Distance: 24.22 miles
ARS / Rescue Rooter Houston South on the map
Very professional service. Arthur arrived within the promised time window, and took great care not to soil our house as he set to work. The final result (removal of old, and installation of a new, garbage disposal) was excellent. Product worked perfectly, and Arthur solved the problem that plagued our old disposal: leaks.
Arthur B. is very professional but friendly and helpful and respectful .He did a very neat and professional job and cleaned up also. He didn't procrastinate but he took his time to do it correctly the first time. He is very customer service orientated. I would highly recommend him above other in house service people. He should be a standard for other people to be trained to.
A/C went out during night. Called Home Depot in the morning and they had someone out in the early afternoon. It took Dave C., all of 15 minutes to fix it. He was very nice and explained everything that needed to be done. You can't go wrong with him.
I am so disappointed in this company! They sent someone out for service on my AC which was out. The service man went into the attic and outside and after 5 minutes told me I needed $4,000 worth of service. My doorbell camera showed he arrived at 2:53 and was out the door at 3:11. That was him looking at the AC, telling me what I needed, and answering several of my questions, 18 minutes total. He said I needed an evaporator coil because mine was leaking freon and a capacitor. The capacitor (which this "professional" misspelled on the receipt) was only a $341 repair. He didn't offer an alternative and when I said that was the price of a new unit he told me a new unit would be $10,000. That price is not accurate for a unit sufficient for my home size. He charged me a $94.95 service fee which includes an additional charge of $15 that was not disclosed to me when I called. My 11 year old son and I spent a second night in a home that never cooled off lower than 85 degrees. I called a competing company the next day and they asked how the tech knew there was a leak if the capacitor wasn't functioning. He said there was no way he could get a gauge reading if the capacitor wasn't working. Keep in mind he carried the gauge with him both outside & to the attic. This company could not come out for me that day but advised me even if I decide not to use them I should have another company come out for a second opinion. I found another serviceman and former ARS employee who was able to come out. He replaced the capacitor, checked the freon level (which was fine) and the AC is up and running. This cost me $200. ARS was perfectly fine with taking a service fee from me and walking out the door. Allowing my son and I to remain in a scolding hot home during the Texas summer heat. All so they could make 11x the amount that was really required to get my AC functioning again. Shame on you ARS!
They were on time. Extremely polite, professional, knowledgeable and efficient. I don't remember the gentleman 'so name with him but he was also great. I appreciate their ability to explain the problem and solution so I could understand it but yet they were very professional about it, showing respect for us. They were so thorough, they worked consistency from the minute they got here. They left my home and garage clean. Answer of course, they fixed the problem. I could not have asked for more. I have already referred them to a friend that is happy with them also. Thank you.