9223 Eastex Fwy, Houston, TX 77093, USA Distance: 6.29 miles
Houston Air Duct Cleaning on the map
I called Tuesday to schedule an appointment, I was given Friday between 8am and 10am. Friday no show no call, I had to call and find out what had happened, the girl that answered the call sounded like if she had just woken up, told me that she was going to find out were the technician was. I was told that the technician was coming to my residence whenever he finish whatever he was working on (another client). Very unprofessional. After all, I think is best they didn't show up.
I've found my interaction with the owner of the company very cordial and professional. He carries himself very well and it shows in the work he does. Employees are also quite nice. Great customer service, great people, great work. 5 stars.
They arrived late for the first appointment which I should have taken as a sign of things to come. Paid for the most expensive package which includes a UV light which is several hundred dollars more than the next highest package. At the END of a several hour appointment they told me there wasn't an outlet close end to plug in the light that was already installed. I needed to go buy an extension cord myself to finish installation. Super inconvenient given the amount paid to have a job not finished, also feel this is something the technician should have been able to tell me prior to installation so I could make an informed decision. After getting cord and searching endlessly with my husband I. The attic, we determined it wasn't as simple as a plug in as technician described. Multiple calls, weeks and 2 missed appointments later, I am supposed to have a technician here in 20 minutes to complete this job - won't hold my breath. On top of being completely inconciderate of the time I've taken away from my personal life to be here for missed appointments, I have NEVER recieved the curtesy of a return call from a supervisor (despite requesting this 3 times). I also had to threaten to dispute the charge on my credit card to have action on this issue. I would be happy to update and adjust rating accordingly based on today's appointment outcome and if a supervisor ever dignifies me with a return call but as of now, avoid this company at all cost! Too many people offering similar services in Houston and surrounding areas to set yourself up for a customer service experience this terrible. Wish I could give less than 1 star at this point.
THE FIVE STARS COME FROM FAKE REVIEWS! There is a reason it is all five stars or one stars. This company is a major scam. The 'technicians' sent out are salesmen, nothing less. He was condescending and shifty, and I immediately did not trust the scare tactics he was using on me. I asked what kind of duct system I had "flexible or fiberglass" and he did not even know. I immediately called another company on the spot for a quote. This company operates under many names, including Aura, and my second opinion company immediately knew who I was calling about. Look up Aura on yelp. The second company said "he should not have told you he's 'scrub' the vent, if you have fiberglass it would send fiberglass particles all over the air and into your lungs." When I went back to this company to ask, they said oh yeah. You have fiberglass.. no we would not scrub, we'd use a chemical. Completely inconsistent and full of BS. He couldn't even name the type of duct before.. said it was.. the old kind.. the kind they build. No joke. They will charge you 89 dollars, even though their ad said 79, because the real kill comes in the upcharge of services you don't need. Go with Extreme Air Duct. I called them and the guy was honest, knowledgable, and professional. I asked a ton of questions and he knew what he was talking about. Business should NOT be allowed to be posted in google under multiple names to avoid previous bad reviews. SHAME ON YOU for sending out unqualified technicians that make me feel unsafe in my own home. I called to ask the manager call me back to discuss my concern, but no one ever did. I have filed a dispute with my credit card company. NO way am I paying this company for showing up, knowing nothing, trying to trick me, then charging me for it.
I found mold on my house in Houston!!!!! I spoke to a few air duct companies and Houston air duct cleaning gave me an amazing deal. the work was done afficintly and professionally and I am very happy with the results. I highly recommend their services
Professional company the technicians were very nice and knew the job. They cleaned my air ducts it took few hours and the result was very good. thank you
Great air duct cleaning company amazing service (:
Over the years, with two cars, I have been to every mechanic in the area. Before South Street, I had nothing but trouble. Monroe Muffler tried to charge me $95 for a cabin filter that costs $12 at Auto Zone. West Newton Auto poured wiper fluid in my radiator, then charged me $50 to drain it. I could go on and on. Art is a gem. I thought my starter was kaput, when in fact it was a minor problem with the clutch switch being jammed by the floor mat. Art could easily have charged me a fortune for a new starter, and I would have been none the wiser. I was charged only a small labor fee, a fee I was more than happy to pay. Art is honest, competent, and extremely pleasant. I will never go to another mechanic again. Tires, batteries, electrical, or anything: Go to Art. (I am not a paid reviewer, just an ordinary consumer like you.)
I lived at Charlesbank apartments for 22 years and always had them service my car, and they were very trustworthy and always did a great job on my car(s). I would highly recommend them to anyone needing their car serviced.
A Google User
I would stay far away from this place. Not only do the employees there have the worst attitude ever, but they cant seem to handle the simplest of jobs. Unless you need your tire pressure checked, or your wiper fluid filled i would go to a place that knows what they are doing.