11811 North Fwy, Houston, TX 77060, USA Distance: 10.71 miles
OOPS! STEAM CLEANING on the map
We purchased a new house, thinking we would probably have to replace the carpeting. I'm so glad that we called Oops! first. Stains that we thought would never come out were gone without a trace. I highly recommend Oops! Steam Cleaning and will only use them from this point on.
# 1 Great company carpet looks great. The last company not so good.
I had OPPS Steam Cleaning do some major cleaning (carpet, tile and upholstery). I was very pleased with the service and the results. The tech Josh was very professional and did a great job. Thanks OPPS and Michael Berry . Mrs. Vaughn
Seems like this is a common 1 star review issue. Called and got a quote, not an estimate. $130 for 3 rooms and a hall or stairs. No mention of rooms over 250 sq ft costing double, no mention of if their detector finds pet urine it is $60 per room". For all I know the previous owner had a dog upstairs. "pet urine lasts 30 yrs in carpet if not removed properly" Blackmon Mooring never had any mention of pet urine nor did the stains come back within 3 hours of them leaving. My bad for having a friend my wife hadn't seen for 30 plus years come to Texas on short notice. So 5 rooms, a landing and stairs costs $779!!!! and I was charged for 8 rooms and stairs!!! GM called me back after I called in and was Ho-Hum about all this technical crap about pet urine disposal when you know they dump it straight down the drain when they get back to shop or where ever. I have lived in my house for 11 years and the dogs have to open a baby gate to get up stairs and they can't do that and they don't ask us to help them open it. I will never use them again! No offer to come back and suck the water up out of the soaking wet carpets. "you have a 30 day warranty if a stain comes back" Never tried to retain a customer, NOTHING!! I can't believe that Michael Berry endorses this company, but, now I see how they can afford to advertise on his show! BEWARE if you call this company. You will be sorry!!
Charged me for an entire room (100 dollars) for a 5 foot by 3 foot walkway between the stairs and the entertainment room. Got the carpet clean but the cost was higher than expected. 100 bucks for 15 sq feet. I just got a call from a manager at Oops. said he is coming to look at the area I was charged for and will refund the extra money I was charged if the billing was in error. Now back to one star because the lead technician decided to tell me "You got a good deal during the last cleaning." "Your bedroom is 360 sq feet and counts as two areas." "Your hallway is 15 feet long." "Now that the boss knows he will probably take 60 dollars for the extra acid out of my paycheck." He decided to hit me with those parting comments as he walked out the door. I told him to charge me the extra fee if he felt it was justified. He just waved his hand as he walked out the door. Tried to call that supervisor after the door shut. Managed to speak with Shaun the supervisor. Hope he visits tomorrow as promised. Just bad field level service. The junior tech was nice enough though. All of this issue falls on the senior tech. So Shaun came out and made it right. Definitely call the supervisor if you have an issue. Oops is back in my good graces.