1505 W Clay St, Houston, TX 77019, USA Distance: 2.65 miles
River Oaks Cleaners - Greenway on the map
I had a horrible experience and will never use your cleaners again. I had a sweater set that had a chili stain on it. When I took it in I asked if they would be able to get it out. She assured me they could. When I picked it up last Thursday, you had ruined both sweaters. One was completely white (both were originally green) where the stain had been and the other one still had part of the stain on it. This is an expensive sweater set. When I told her I didn't think I should pay for it, she said I had to but could offer me a 10% discount, which would have been $1.20! I asked to speak to someone in authority about it and was told there was no one to speak to and no phone no. I could just go online and it would tell me what to do. All your website provides is locations and this box. The girl working the counter was clearly inexperienced in customer service and could have cared less that I had a problem. I paid the fee and when I was leaving, she told me she was sorry for my inconvenience, a pat answer! It wasn't an inconvenience; it is a big problem because you ruined a sweater set that I had worn only twice. I am extremely angry. I am reporting you to the Better Business Bureau and telling everyone I know not to use your services. It was bad enough that the sweaters are ruined, but the lack of concern and laissez faire attitude was even worse and only increased my anger. I doubt anyone there cares and I will never hear from anyone, but the name in your system is Elizageth Shea with my phone no. and yes you also have my name spelled wrong because it is Elizabeth, not Elizageth.
A Google User
Unless you need some place right off the freeway to drop off shirts in a pinch, there are certainly more affordable places. $18 for 8 standard shirts seems a little usurious.